FAQ

Questions, answered plainly

Plain answers about ordering, pricing and payment, data quality, delivery, exports, seats, and agency work.

26 questions in 5 topics

Getting started

How ordering works and what happens after you pay.

: On the pricing page, pick how many leads you need, the fields you want, and a delivery speed. You see the exact price, pay by card, and then send your brief from your order page.

How the price is set and how you pay.

: You pay per lead for the services you pick: list building, company details, work emails, and phone numbers. Faster delivery may cost more, and volume discounts are applied automatically.

What we check, what we flag, and how we handle data.

: No. We check every email and flag any we couldn't verify. Whether mail reaches the inbox depends on your domain, sending setup, and content, which we don't control, and we can't promise replies or meetings.

How long it takes and what you receive.

: Lead lists take 1–2 business days at standard speed. Apollo exports up to 20,000 records take 12–24 hours, and Sales Navigator exports up to 10,000 records take 24 hours. Faster speeds may cost more.

Apollo and Sales Navigator exports, Sales Navigator seats, and white-label research.

: Yes. Pick the record count, services, and speed, and pay. Then share your saved Apollo search link and instructions, and we send back a clean, deduplicated file.

Still have a question?

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Contact us
See the process
What happens from the moment you order to the day your list arrives.
How it works
Look at a delivered list
An example brief and ten sample rows, so you can see what you get.
View the sample

Order, then send your brief: Pay on the pricing page, then tell us who to reach from your order page. It takes a few minutes.
An email when work starts: We research your list, and a person checks each row against your criteria.
14 days to check your list: Rows that miss the agreed criteria are fixed or replaced free. Anything we can't deliver is topped up or refunded.