Return and Refund Policy

At MyTecnic, we are committed to delivering high-quality B2B marketing and lead generation services.

This Return and Refund Policy outlines the terms and conditions for refunds and service adjustments.

We strive to ensure your satisfaction with our services and will work with you to address any concerns.

We guarantee that our services will be delivered according to the agreed-upon specifications and timeline.

If you are not satisfied with the quality of our deliverables, we will work with you to make necessary adjustments at no additional cost.

Our goal is to ensure that you receive the value and results you expect from our services.

Refunds may be considered in the following circumstances:

• Services were not delivered as specified in the agreed-upon scope of work

• Technical issues on our end prevented service delivery

• Cancellation within 48 hours of service commencement (subject to work already completed)

• Mutual agreement between both parties to terminate the service agreement

The following services and circumstances are not eligible for refunds:

• Completed prospect research and list building services

• Email campaigns that have been launched and delivered

• Custom strategy and consultation sessions that have been conducted

• Third-party tool subscriptions , api or software licenses purchased on your behalf

• Services completed more than 7 days prior to the refund request

To request a refund, please contact us at refunds@mytecnic.com with your request and reason.

Include your service agreement details, invoice number, and specific concerns.

We will review your request within 5-7 business days and respond with our decision.

If approved, refunds will be processed within 10-14 business days to your original payment method.

In cases where services have been partially completed, we may offer partial refunds.

The refund amount will be calculated based on the work completed versus the total scope.

We will provide a detailed breakdown of completed work and the corresponding refund calculation.

Partial refunds are subject to the same processing timeline as full refunds.

As an alternative to refunds, we may offer service credits for future work.

Service credits can be applied to additional campaigns, extended service periods, or upgraded packages.

Credits are valid for 12 months from the date of issuance and are non-transferable.

We may also offer service adjustments or additional work to address any concerns.

If you are unsatisfied with our refund decision, we encourage open communication to resolve the matter.

We are committed to finding mutually acceptable solutions for any service-related concerns.

For unresolved disputes, we may engage in mediation or arbitration as outlined in our Terms of Service.

We maintain detailed records of all work performed to support any dispute resolution process.

You may cancel ongoing services with 7 days written notice.

Cancellation fees may apply for work already in progress or third-party commitments made on your behalf.

We will provide a final invoice for completed work and any applicable cancellation fees.

Upon cancellation, you will receive all completed deliverables and work products.

For refund requests or questions about this policy, please contact us:

Email: support@mytecnic.com

Phone: +447462075447

Address: 71-75, Shelton Street, London, WC2H 9JQ, United Kingdom.

Business Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT