Rows that miss your criteria
If any delivered rows don't meet the criteria we agreed in your brief, request a revision within 14 days of delivery from your order page in your dashboard, or by replying to the delivery email. Tell us which rows and what's wrong.
We'll correct or replace those rows and send the updated file. Revisions are free.
Data we can't find
Some details can't be found or verified for everyone. We mark those cells as not found or flag the row rather than guessing.
If we deliver fewer rows meeting your criteria than you ordered, we'll top up the list. If we can't, we'll refund the shortfall in proportion to the rows not delivered. You only pay for what we deliver.
Cancelling an order
- Before we start work (while your order is waiting for or reviewing your brief): cancel by emailing mahabubalq@gmail.com for a full refund.
- After work has started: we'll refund any part of the order we haven't started. Work already done isn't refundable.
- Custom research: as set out in your written quote.
What isn't covered
We don't refund because of the results of your outreach, such as replies, meetings, sales, or email deliverability, because those depend on your messaging and sending setup. Changes to the criteria after delivery are a new order rather than a revision.
How refunds are paid
Approved refunds go back to the original payment method through Stripe. They're issued within 5 business days of approval and usually appear in 5–10 business days, depending on your bank.
Questions or a refund request: mahabubalq@gmail.com. This policy doesn't affect any rights you have by law.